Our Industry-Leading Lifetime Warranty

We stand firmly behind the quality of our products and the manufacturers we partner with. Our warranty goes beyond the standard manufacturer’s coverage, ensuring you’re supported by the team you trust – us. We take ownership of all warranty and service claims, so you’ll never be redirected to a third party.

If unexpected issues arise, you can count on us to make it right.

Warranty Coverage

We offer comprehensive coverage for your furniture, broken down as follows:

Lifetime Warranty – Structural Hardware (No Questions Asked)

1. Cubicle panels

2. Non-moving metal, wood, glass, or plastic hardware

3. Chair frames and arms

4. Table/desking frames and tops

5. Filing systems

10 Years – Moving Parts

1. Chair casters

2. Drawer sliders

3. Chair mechanisms

4. Folding mechanisms

5. Electrical systems & mechanisms

6. Adjustable components

10 Years – Fabrics & Finishes

1. Breakdown of wood, laminate, fabric, leather, vinyl, or mesh due to normal wear and tear 

2. Excessive fading or discoloration beyond normal aging

What’s Not Covered

Our warranty doesn’t cover the following: 

1. Damage from sharp objects (e.g., jewelry, heeled shoes, writing utensils) or extreme environmental conditions 

2. Normal wear and tear, such as puddling or pilling in textiles 

3. Natural variations in materials like wood or leather that enhance their unique character 

4. Colorfastness of textiles or finishes 

5. Matching of colors, grains, or textures to natural materials (e.g., veneers, leather) 
   Damage caused during shipping, transit, or installation 

6. Improper use, maintenance, or unauthorized modifications

Repair or Replacement

We’ll repair or replace any qualifying part or product at no cost to you. Our team will determine whether a repair or replacement is the best solution, ensuring a seamless process.

How to File a Claim

To file a warranty claim, please have the following ready:

1. Proof of purchase 

2. Photos or a detailed description of the issue

3. Your contact information 

Reach out to our support team at 866-238-5111 or email pm@culture.space to get started.

Questions?

If you have questions about your warranty or need assistance, don’t hesitate to reach out. We’re here to ensure your satisfaction every step of the way.